Hi, I am having an issue with Media Encoder.
When I'm ready to send a sequence from Premiere, I hit "Queue" and Adobe Media Encoder opens, but then nothing happens. It does seem to receive the information from Premiere.
I have uninstalled and reinstalled both programs multiple times.
Any suggestions would be greatly appreciated.
I've been working on a film for several months with Red Raw footage.
I've had several cuts finished. However recently I've been running into an error code.
A low-level exception occurred in: RED Source Settings (AEVideoFilter:29)
It causes me to not be able to play footage on a timeline and when I try to save after the error alert appears the save bar freezes. I've let it sit for 5 minuets like that and no progress is made. If I cancel the save and exit out of the program, the program proceeds to crash. I haven't been able to make real progress on this project do to this issue.
Computer Specs
Windows 10
AMD Ryzen 1700
GTX 1080TI
64GB Ram
Hello, this is a very frustrating bug. I had installed Adobe Premiere Pro CC 2018, but I disabled automatic updates because of my very slow Internet connection. When I installed it for first time, I do not had none problem. But when I started to create transitions and presets, Adjustment Layer's keyframes began to behave weird and glitchy, like in this post: Adjustment Layer Error .
I just tired of workarounds and updated from scratch to Premiere 2019. I made a mistake and I opened a project from the old version, and I did not try to use Premiere before, so I just realized of the bug late. I TRIED to erase all temporal files from the old Premiere version, but that did not repaired the bugs. Instead, the bug moved to the still images's motion control. Now, when I need to animate the scale or the rotation of a still image (JPEG, PNG, ESSENTIAL GRAPHICS, etcetera), the keyframes won't work. They only work when I animate the Position or Anchor Point properties, but if they do not have animated keyframes, the rotation and scale won't work. THIS BUG ISN'T PRESENT in VIDEO CLIPS.
Things to considerate:
tried the cache clear, didnt work. tried removing all apple products from my pc - which was only itunes. didnt work. started getting a warning stating that my nVidia driver needed to be updated to support CUDA 9.2. downloaded the CUDA 9.2 update as well as a driver for gaming which was the only one i could get. still didnt work. i have no idea what else to do. PLEASE HELP!
Edit: should also state that i tried converting my video files to h.264, mp4 & avi to see if they would work.didnt work. i also tried using an older version of premiere pro (v. 12) and before i could do anything the program would crash and ask me to send a report.
I've just recently built a new Windows 10 machine to replace my old 2010 Mac Pro. I've installed the newest web driver from Nvidia. CUDA acceleration appears as an option for the Mercury Playback Engine in both Premiere and Media Encoder. When I make an export, even with CUDA selected, the software encodes with my CPU instead.
I was under the impression that on Windows 10 I only need to install the driver, that I don't need a separate CUDA driver like on macOS. Is this the case or do I need to install the CUDA 9.2 or 10 Toolkit from Nvidia's site? If I dont need the toolkit, what could be causing this?
Relevant system specs:
Gigabyte Designare Z390
i7-9700k
RTX 2070
32gb ram
Thanks!
Adobe technical supports sometimes refuses to answer "how to" questions on Adobe Premiere Pro CC, telling me that they are not trained in Adobe Premiere Pro and that they don't have to answer any "how to" questions. How can we remedy this?
I have a Creative Cloud subscription and sometimes I am stuck using Adobe Premiere Pro CC 2019. The Adobe "help" videos and tutorials are usually not very helpful. When I call for advice, sometimes a Technical Support person shares my screen and helps me solve the problem. At other times, a Technical Support person tells me that he does not have to answer "how to" questions (even though that is a category in Adobe Technical Support), and that he is not trained to know anything about Adobe Premiere Pro! When I ask for a Supervisor, sometimes the Supervisor reluctantly shares the screen and helps me solve my problem, sometimes not. The Supervisor refuses to let me contact whoever is in charge of Call Center policies. I would like this to be resolved by Adobe as soon as possible. When I call technical support for a specific issue, such as using a tool, I don't want to be told that they don't provide technical support.
[title edited by mod]
Okay, I'm pretty stymied. Haven't needed to do surround sound for over a year, now I need it. The last couple of updates to Windows and to Premiere CC appear to have broken the SoundBlaster X-Fi which previously had worked fine for several years in a 5.1 setup. Adobe no longer provides any recommendations other than ASIO. Saw someone who said they were having luck with an Audigy FX, so got one of those, no dice at all. So I got an USB device from StarTech, also no dice. I cannot find any posts from anybody recently having good results with a specific sound card. SOOOO -- are you doing 5.1 sound successfully on your Windows 10 machine with Premiere Pro CC 12.1.2 or 13.1.2? If so, WHAT IS THE CARD?????????
Thanks!
Hello all.
I'm having an issue with Premier Pro CC (Latest Version 2017 build 11.0.2).
When I export video (or send to media encoder), occasionally, some sections of sequences become black?
These edits are all Multicam and the issue always affects say one 'cut'/segment of Multicam at a random point in the sequence.
If I restart premier and open the affected sequence - the preview monitor will also black but if i switch to another camera angle then back the picture is restored?
*Note that theres DEFINITELY no black clips when the sequence is sent to render...
Im running this on a late 2013 Mac Pro 6-Core with the maxed D700 GPUs - I very much doubt this is a hardware issue and feel the software is sometimes buggy?
All clips have the Lumetri Colour effect/plugin for basic correction and occasional clips have warp stabiliser. No other plugins or effects are being used.
Hi,
I'm trying to export out of Premiere (latest version) but the new Prores codecs don't show up under the video tab or anywhere else. They do show up in media encoder, but not when I try to export out of Premiere. I currently have to export with Cineform and then convert to Prores in Media Encoder, but surely there is a way to go out of Premiere and eliminate this extra step.
Thanks- sorry if this is something obvious but I have searched everywhere for a solution.
Dan
I am new to Premiere Pro having switched over from Vegas and this is simply confusing me to no end.
I have set up a custom sequence for 1080p resolution. I go and import various clips I would like to use, but when the clips are imported, and I right click on them and click on properties it tells me these clips are 1280x720, despite that when I play the clip in a media player, it tells me it's 1080p.
So why is there seemingly an automatic downscale being done by PP? When I add the video onto the timeline it tells me that the clip does not match the sequence's settings.
No clue why it does this or what I am doing wrong. Please help!
Freeform View for managing and sorting video footage in bins is now available in the latest version of Premiere Pro. Use this feature to organize all your video stories in one place.
Freeform View (documentation)
How it works:
Freeform View in Premiere Pro (13.1) by Adobe
We hope you like this new Premiere Pro feature.
Hi Everyone,
Somehow my video must be changing frame sizes or something to that extent. I have thin black edges on my exported video. I have checked carefully and my output and source settings match to my visual knowledge. Please help.
Mike Diaz
Hi everyone
I just found an interesting motion graphics templates for premiere
i downloaded then I went to graphics label to import it
Then the program stopped to work and closed itself
After that premiere didnt run again.
everytime i try to use it, even on previous projects the system shows the crahs-report pop-up window and im unable to work
Any suggestion, any solution ??? i didnt found related information on the web
Any information will be highly appreciated
OS - W10 enterprise
Premiere version 12.0.0 Comp 22.4
Title was edited by: Mod
When I export media from Premiere Pro, if I have audio in different tracks (tracks 2, 3, 4, etc) the audio will render out in the export until the end of the last clip on the lowest track. All audio after that, in higher tracks, render out as silence, as if Premiere isn't changing audio tracks dynamically. All of my footage is MP4, with stereo audio. Included is a Screen shot of my standard project settings, the sequence settings, and an example shot of my Timeline. Any help is appreciated, as this issue has affected my work for a while now. 
P.S. I've have tried exporting both from Premiere directly, as well as sending it to Media Encoder.
Thank you for your help
Has anyone with a GTX graphics card found better stability, workflow, and rendering with switching to the Creator or Studio drivers vs the regular game drivers? I'm curious to make the plunge, but since I can only trust PP 2017 and can't use any newer version of Premiere Pro because of the instability issues.
Hi folks,
yesterday I was working on a 2019 iMac and the newest version of premiere. Today I want to open that project file on my 2015 Macbook Pro running on mojave 10.14.4 and Premiere 13.0 (Build 225). I can't open the file. Premiere stating "this project was saved in a newer version of adobe premiere pro". Now I checked my Creative Cloud for updates. There no update available for Premiere. I checked this a hundred times. When I go now on Premieres Website, I can see that there has already been released a 13.1 version of it. Unfortunately I can't download that version in my CC Software on my mackbook. How can install this version manually?
Thank you for your support.
I am trying to footage taken at a recent event that I shot with one camera, I imported it into premiere pro cc 2019 and then exported it only to get this error message every few seconds.
"Error retrieving frame **** at time **:**:**:** from the file"
The footage was shot on a C300 at 24 fps, in full HD, the sequence is 24 fps 1920x1080 which is a match./
it's only when I try to export it out that I start getting the error.
Please help.
Thanks
H&M
included is a screen capture (hope it helps)
Premier pro worked fine, has suddenly stopped playing back any media imported.
Deleted creative cloud and reinstalled apps, still not working.
tried easy setting fixes hasn't done anything.
Please help
Hi!
I was curious if anyone knows the proper way to mix 4k footage with 1080p footage (on a 1080p sequence) and create a multicam sequence with that footage and still preserve the resolution/pixel information of the 4k shots so I can zoom in and pan/scan it if I choose. I'm guessing I have to select the 4k clip and choose "Set to Frame Size" right? Well then what? Does it retain that resolution/pixel info once it's nested into a multicam? It doesn't seem to when I zoom in on a nested clip vs when I zoom in on the native clip. What's the best way to do this then?
Thanks!
Hi all,
After a lot of trouble with the pink and green lines (read: Red and Green Rendering Artifacts when exporting ), I managed to fix the problem by replacing the footage in Premiere with an AE clip and then applying WS to the AE clip. Now, when I thought all was good, I noticed these redshifts in my video, it's visible in the export and the preview...please help what is this??? Is it to do with my display driver again??
Using HP Spectre x360 w/ 16GB RAM, 2GB NVidia MX150 + Intel UHD 620 and 512 SSD, i7-8550U
Here's the link to the clip causing issues: