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Adobe Premiere Pro CC 2017.0 has stopped working

March 2, 2017, 10:12 pm
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I see this message when I try to load the program.  I've been using it without any trouble, and then this started happening.

 

I'm using Windows 10

 

From my application log:

 

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: Adobe Premiere Pro.exe

P2: 11.0.2.47

P3: 5876029b

P4: dynamiclink.dll

P5: 11.0.2.47

P6: 5875d48d

P7: c0000005

P8: 000000000001ebb3

P9:

P10:

 

Attached files:

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Adobe Premiere P_389a44e7f832e871fa31e6ec6d6927e44413e_a281e0f3_5e67adb0

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 314eaae9-ec4e-4129-8a15-9034cc015cfa

Report Status: 96

Hashed bucket:

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Ending up with a different runtime when I export... help!

March 5, 2017, 3:56 pm
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The movie on my timeline in Premiere Pro CC 2017 is 2:32:55 (yes, that's 2 hours 32 minutes)... but when I export it as a H.264 .MP4 (Progresive, Square Pixels, Use Maximum Render Quality clicked) it ends up at 2:33:04. It wouldn't be a big deal, except there are subtitles involved... and even a few extra seconds is going to devastate that.

 

The sequence settings are at DSLR, 23.976 FPS, Square Pixels, No Fields, 23.976 FPS display format, sample rate 48000 Hz. Only button checked there is "Composite in Linear Color." 99% of the video in the project in the sequence is 23.976 FPS but there might be a couple files at 30 FPS. Maybe. I doubt it.

 

How do I keep the video locked at the length it is on my timeline, 2:32:55? I see a "Match Source" button I can click, would that be it? It takes about 5 hours to render so I want to have some idea of what's going to actually work before dinking around too much.

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Can`t start Adobe Premiere CC on Sierra OSX

March 7, 2017, 11:06 pm
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I can`t start Adobe Premiere CC on Sierra OS X 10.12.3.

 

I open the terminal and push this:

 

/Applications/Adobe\ Premiere\ Pro\ CC\ 2017/Adobe\ Premiere\ Pro\ CC\ 2017.app/Contents/MacOS/Adobe\ Premiere\ Pro\ CC\ 2017

 

I get this error:

 

libc++abi.dylib: terminating with uncaught exception of type dvacore::filesupport::dir_exception: dva_exception::what() error.

 

I use the Mac as a network user, an Admin User can open Adobe premiere.

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Can't use masks

September 25, 2016, 9:20 pm
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For some reason, I have been unable to use masks in Adobe Premiere Pro CC. Whenever I would try to add a mask, in effect controls it would show "Filter Offline (Mask)". I'm using Windows 10, nVidia GeForce 650Ti video card, 28gb of ram. I've tried uninstalling and re-installing premiere, no luck.

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Premiere CC crashing on export

March 7, 2017, 11:18 pm
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This has been a recurring issue with Premiere CC for me, if I start a project then CC gets updated and I open and finish the project in the updated version of Premiere, when I go to file and click export, Premiere freezes then crashes. This is very annoying as I have clients waiting to receive their projects and I can't export it. When this has happened previously, I just kept on restarting Premiere over and over as it crashed and one out of maybe 50-60 tries it would finally get to the export page and export the project. Now? Not so much luck.

 

So the clarify: Projects from the previous version opened in the current version (not even talking about major updates) will not export. As soon as you click export media in the menu, Premiere freezes then crashes. New projects in the current version export without issue.

 

What have I tried?

- Restarting after crash and attempting export again. - Failed

- Opening a new project and importing previous project sequence into new project then export. - Failed

- Uninstall and Reinstall of Premiere then try to export again - Failed

- Changed the video preview renderer to AVI instead of the default then try to export. - Failed

- Change to software rendering instead of GPU rendering then try to export. - Failed

- Rebooting PC, only opening Premiere and try to export. - Failed

 

My computer specs are as follows:

- Windows 10 Pro 64bit

- i7-3820 CPU @ 3.80GHz

- 28GB RAM

- ATI Radeon RX 480

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Error Compiling Movie GPU/Lumetri with Premiere 2015.3

June 22, 2016, 3:52 pm
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Yesterday I've updated to Premiere Pro CC 2015.3 (10.3.0 202). Now when I export a video which uses the lumetri color effect it randomly crashes when using GPU acceleration:

 

- Encoding Time: 00:24:09

06/22/2016 09:17:03 PM : Encoding Failed

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Export Error

Error compiling movie.

 

GPU Render Error

 

Unable to process frame.

 

Writing with exporter: H.264

Writing to file: \\?\C:\Videos\Adobe Export Current\2016\2016-06-16-Leogang-Hot-Shots-Premiere-2015.3-Lumetry.mp4

Writing file type: H264

Around timecode: 00;00;48;03 - 00;00;48;21

Rendering effect: AE.ADBE Lumetri

Rendering at offset: 48,098 seconds

Component: EffectFilter of type GPUVideoFilter

Selector: 9

Error code: -1609629695

 

------------------------------------------------------------

 

My system:

GTX 570

i7 2600K @4.3 GHz

16 GB RAM

Some SSDs

 

A week ago I updated to the lates NVidia driver. I successfully exported some videos with lumetri color effect and using the GPU (like I did before with a driver from last summer). I did a fresh install of the same NVidia driver two days ago (because I had a problem with the Windows 10 memory compression process where it was suggested to do a clean install of the graphics driver). I did not render videos after that. And yesterday I updated Adobe Premiere.

 

It crashes rather randomly. Even with the projects I rendered successfully a couple of days ago. It feels like it crashes faster if I do something else (browsing the Web, watching video, using GPU-Z ...)

 

In this thread Lumetri Color makes "Error compiling movie. Unknown error" all the time...  somebody writes that maybe the number of CUDA cores could be a problem. But the GPU usage is usually only at 10 to 50%.

 

From this article (Adobe Premiere CC 2015 CC 2014 CC CS6 CS5.5 CS5 Video Cards with CUDA Mercury Playback Unlock MPE Hack David Knarr ) it seems that the number of cores may not be the problem but maybe the size of the memory? It says 1 GB is minimum and it should be 2 for HD. And my GTX 570 only has 1280 MB.

 

I also found some benchmarks on this site. Regarding those newer/better graphics cards do not perform that better in real world premiere projects: Adobe Premiere Video Cards Benchmark Project vs. a Real Premiere Project- Written by David Knarr (the graphs do not start at zero with the real world projects).

 

Do you have any tips regarding my problem? Has anybody else a problem with the new version? Can I go back to 2015.2?

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Adobe CC 2017 Premiere PRO import problem

March 8, 2017, 12:42 am
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I imported a file and selected a video with correct formats in terms of video codec, audio codec and file type

The problem is it does not show up when you finish importing the file so it will indicate the person that nothing happened when importing but if you try to run the import command again, once the import prompt shows up you will see that when doing that command it will show the imported file.

so unless you do not re-run the import command you will never see the imported file?

 

Question is why is that happening seems like 4/10 of my computers are having a trouble when it comes to importing.

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Plugin Cosmo don't working in APP CC 2017

March 8, 2017, 1:06 am
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Hello! There is a problem that interferes in the Premiere. It is related to Magic Bullet Suite. I have Adobe Premiere Pro CC 2017, is installed on the local section D:\Programs\x64\Adobe\Adobe Premiere Pro CC 2017

Plug-ins are installed by default: C:\Program Files\Adobe\Common\plugins\7.0\MediaCore

Previously, everything worked perfectly with the version of Premiere CC 2017 and MBSuite 12.1.5. The Prime Minister recognized all the plugins and they were working. And recently I have stopped working all MBSuite 12.1.5, and I decided to update to 13.0.2, specially designed for CC2017. I installed, but the Prime Minister didn't recognize the plugins. I read that you need to C:\Program Files\Adobe\Common\plugins\7.0\MediaCore to change the names of plugins, such as "Looks3_64.aex" with "Looks3.aex". It helped that the Prime Minister recognizes the plugins, but they are not healthy. When drag Cosmo-II (from version 13.0.2 MBSuite) in the event it throws an error. When I use Cosmo (from version 12.1.5 MBSuite) just a black screen and nothing happens. I re-installed Prime Minister. I tried to apply effects using AE. I tried to move plugins from "C:\Program Files\Adobe\Common\plugins\7.0\MediaCore" in "D:\Programs\x64\Adobe\Adobe Premiere Pro CC 2017\plugins\Common". Tried to remove plugins from the "C:\Program Files\Adobe\Common\plugins\7.0\MediaCore" and run Prime while holding shift'om. The result of one - nothing works! What to do?

PS On another computer I tried to install the CC APP in 2017 "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017" the problem remainedScreenshot_4.png

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Imported video got wrong resolution in window?

March 8, 2017, 2:11 am
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Hello there,

I have imported a 3840x2160 video (left side on screenshot) for VR to put some sound on it and bring in some fade in/out effects. Unfortunately i can not figure out why the video got a resolution like 700x500 (right side on screenshot) when i drag it into the timeline.

 

722da6a0d14c465a92658f428901e560.png

 

Btw. it takes me about 3 hours to reexport the video in 4k (5min lenght) anyway to speed this up?

 

Greets

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Flat matte colour finish?

March 8, 2017, 2:17 am
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i am wanting to give my video a matte finish and am unsure as to how to do this. The type of look you see on wedding or summer videos.

 

thanks

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Adobe Premiere Pro CC 2017 has stopped working?

March 2, 2017, 6:34 am
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Hello,

 

I have just installed the windows 10 and every time I try to work with Premiere Pro CC 2017 or for example Illustrator CC 2017, the following message appears after about 3 to 5 minutes:

 

Adobe Premiere Pro CC 2017 has stopped working

Adobe Illustrator Pro CC 2017 has stopped working

 

What should I do?

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Which format to export 50p 1920 x 1080 for best results in CS6

March 8, 2017, 3:21 am
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HELP please!

 

I am running CS6 and having some issues with finding a good output quality for a one and a bit hour multi camera concert that I recorded.

 

I used to just output to 25 frames WMV but I wanted a better frame rate as this was only made in HD and unlike the 4k I had shot before, I needed to keep it as crisp as possible.

 

I tried to export in H.264  set at HD 1080p 25 but the pc fell over. I let it cool down and double rebooted and tried again with a lower frame rate of 12mps but sadly after 61 minutes it fell over and crashed.

 

The resulting file was just short of the concert but the video quality is SUPERB  and very sharp.

 

The source material is in 50p 1920 x 1080 by the way.

 

I will try a lower frame rate today but I am confused as it also makes an MP4 track and the audio in AAC so nothing married together.

 

I have a powerful i7 system with 32 meg of ram and fast video card and ssd boot drive and two data HD but I am unable to get a successful high quality export.

 

Any suggestions please.

 

I should ALSO mention as the concert is running about 1 hour 20 minutes, I am restricted to normal DVD for my work so I decided to go for Dual layer which in WMV worked ok but the quality is not so hot. In H.264 , I am setting the frame rate to be well under the 8.5gb size and nearer to 7GB.

 

Are there any issues with laptops or PC's running Dual layer?

 

Any advice or clearer understanding of a good export wrapper and quality would be very welcome please as I am getting really desperate now.

 

Thanks in advance.

 

Alan

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Premiere can't render/view sequences inside a sequence

March 8, 2017, 4:25 am
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Screen Shot 2017-03-08 at 11.19.17 pm.pngHi everyone. I have this problem, as you can see Premiere seems not able to render the sequence (the one in green) that I have cut through the source monitor.
It acts randomly, it renders 2 bits but not the rest. But before, when I placed the first parts I could see them. No I can't anymore.

 

The sequence is all alright. When I export, it doesn't work. I see black screen on those bits.

 

I'm on MacPro, macOS Sierra 10.12.3 if can help. (I also tried to empty the cache, but nothing)

 

Let me know!


Thanks!

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Which filter for this ?

March 8, 2017, 5:33 am
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Proxies & replace with after effects composition in Premiere pro 2017

January 22, 2017, 3:00 pm
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Hi.

 

When working with proxies in Premiere pro cc 2017 and then replacing a clip with a after effects comp, does after effects pull in the full resolution clip or the proxy file?

 

Thanks

/Per ☺

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How To: deactivate dynamic link

March 8, 2017, 5:08 am
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cutting in premiere pro CC2017. I tried to use "after fx" about "dynamic link". no succes. now I want to erase the link. I cant find any solution.
I dont want delete the clip or the composition: only the linkage. how to?

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Premiere Pro CC 2017 freezes on export

February 7, 2017, 5:59 am
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Problem:

I click File > Export, and nothing happens. I get the spinning color wheel and have to force quit. This happens with every project file, every time.

 

Premiere Pro CC 2017.0.2

 

System:

  • MacBook Pro early 2015
  • OS: Sierra v 10.12.3
  • Processor: 2.7 GHz Intel Core i5
  • Memory: 16 GB 1867 MHz DDR3
  • Graphics: Intel Iris Graphics 6100 1536 MB
  • External Hard Drive: G Drive, thunderbolt 1TB

 

Fix attempts:

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Lift or Extracting issues

March 8, 2017, 7:17 am
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Whenever I use the lift or the extract keys, the entire sequence gets deleted. I tried the shortcut (Alt + delete) and the same thing happens. I am using Premiere Pro CC 2016 in Windows. Anyone have any suggestions?

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How to convert from 16:9 to 4:3 without affecting quality?

March 7, 2017, 9:38 am
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What is the best way to convert my 16:9 video into 4:3 without affecting the HD quality of the video? I started a new sequence and changed the settings to DV- PAL Standard 48khz, which would make it 4:3, however the overall quality suffered.  Any thoughts on how to keep the HD quality? I also changed the export format to H.264 but it shows up good quality SD at best.

 

[Moved from the Premiere Pro Japanese forum to the English forum - moderator]

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How to Open .CFA Files

September 2, 2013, 12:02 pm
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Hi all, I've been looking on my hardrive for some old files, and found at least what I think is the audio portion. They're all .CFA and .PEK files. But I'm assuming the .CFA has the bulk of the data because of the size.

 

I thought that Premiere Pro would be able to open the files, but it seems not. I've also tried Media Encoder, Premiere Elements, and Encore, but still nothing. Below is my process and error. Any help appreciated thanks!

 

The location of all these files: C:\Users\Nate\AppData\Roaming\Adobe\Common\Media Cache Files

1.png

Trying to import into Premiere Pro

2.png

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