Hi, I have successfully downloaded and used a few CS6 programs in my new Creative Cloud membership, i.e. Photoshop, Flash, Bridge.
However, I've downloaded and installed and updated, twice, Adobe Premiere CS6. I did uninstall it in between installs.
The program won't open. The error message I keep getting is:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ADOBE PREMIERE PRO.EXE
Application Version: 6.0.3.0
Application Timestamp: 505748bf
Fault Module Name: dvamarshal.dll
Fault Module Version: 6.0.3.1
Fault Module Timestamp: 505737ee
Exception Code: c0000005
Exception Offset: 0000000000030ff1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: bc8d
Additional Information 2: bc8dea4e9dd9b75bfdb3ece306df51b9
Additional Information 3: a1f5
Additional Information 4: a1f5d345bd6ec37be171cb28c9fbe7f4
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My computer is an HP Envy 15 Notebook PC running Windows 7 Home Premium.
Processor: Intel Core i7-3610QM 2.30GHz
8GB RAM
64 bit OS
Any suggestions on how to correct this? I don't want to go to a full computer reformat if there is a simpler solution since I just did one recently. Is there anything I can update or download as a patch, perhaps to fix this?
Thanks for any advice! I appreciate your time and looking into this.